Cancellation policy

Some items in our store may be offered to you as a pre-order or reserved with a partial payment or deposit. 

Items secured with a deposit
Many custom items (bee hives, etc.) are secured with a deposit or partial payment. Should you need to cancel the order, a 10% restocking charge will be incurred based on the total sale price of the item(s). The remainder will be refunded to your original payment method. Please note that refunds may take up to three days to appear in your account based on the payment method used.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.